Privacy Policy

INIQAI SPHERE (OPC) PRIVATE LIMITED, operating as INIQAI, INIQ AI, we, us, or our, is committed to protecting personal information and respecting privacy.

This Privacy Policy explains how we collect, receive, use, disclose, store, and protect information when individuals visit our website at www.iniqai.com, use INIQReal OS or our related mobile and customer applications, communicate with us, or interact with services that we provide to our business clients.

1. Company and Data-Processing Roles

INIQAI SPHERE is a technology company providing real-estate CRM, sales-management, customer-service, workflow-automation, and related software services.

For information collected directly through our website, applications, support channels, or business relationship, INIQAI may act as the organization responsible for determining how that information is processed.

When we process customer or lead information on behalf of a builder, developer, or other business client, that client generally determines why and how the information is used. In those circumstances, INIQAI acts as a technology service provider or data processor for the authorized business client.

2. Information We Collect

Depending on how you interact with us or with an authorized business client using our services, we may process the following categories of information:

• Account and contact information: Name, email address, phone number, job role, company details, authentication information, and account identifiers.
• Lead and enquiry information: Name, phone number, email address, property interests, enquiry details, communication preferences, and information submitted through authorized lead forms.
• Sales and customer-service information: Follow-up records, site-visit details, lead status, notes, tasks, communications, booking information, and service requests entered by authorized users.
• Application and device information: Device type, operating-system version, application version, diagnostic information, crash reports, login activity, and security events.
• Project and business information: Property details, inventory information, business requirements, user roles, workflow configuration, and other information needed to provide the contracted service.
• Communication and support information: Emails, support tickets, feedback, training requests, and other correspondence.

Our applications do not access a device's camera, microphone, contacts, files, or location unless the relevant feature requires that access and the user or device administrator has provided the required permission.

3. Meta Platform Data and Lead Ads

INIQAI provides integrations that allow authorized business clients to connect selected Facebook Pages and Meta Lead Ads forms to their private INIQReal CRM environment.

When a business client authorizes such an integration, we may receive and process information submitted by an individual through the client's selected Meta lead form. This may include:

• Name, phone number, and email address.
• Responses entered into the authorized lead form.
• Page, form, lead, advertisement, campaign, and related technical identifiers.
• The date and time of the submission and other information supplied through the selected form.

We process Meta Platform Data only to provide the service authorized by the business client. This includes creating an enquiry in the client's CRM, assigning it to authorized sales personnel, recording follow-ups, scheduling site visits, responding to the enquiry, and managing the related sales or customer-service process.

INIQAI does not sell Meta Platform Data, rent it to third parties, combine it with unrelated advertising profiles, or use it for advertising purposes unrelated to the authorized client's enquiry-management service.

Each client's information is maintained within its authorized environment. A client is not permitted to access another client's leads, credentials, configuration, or customer information.

Access credentials used for Meta integrations are restricted to authorized systems and personnel. Credentials are not included in customer records or ordinary application logs.

4. How We Use Information

We may use information for the following purposes:

• Service delivery: To provide, configure, maintain, and support our CRM, applications, integrations, and related services.
• Lead and enquiry management: To create enquiries, prevent duplicate processing, assign authorized users, record follow-ups, and support the client's sales workflow.
• Authentication and account administration: To authenticate users, manage roles and permissions, and protect accounts.
• Communication: To provide service notifications, password-reset messages, system updates, support responses, and necessary administrative communications.
• Security and fraud prevention: To detect unauthorized activity, investigate incidents, enforce access controls, and protect our systems and users.
• Product reliability: To diagnose errors, monitor performance, resolve technical problems, and improve service stability.
• Legal and contractual obligations: To comply with applicable laws, enforce agreements, and respond to lawful requests.

5. Data Sharing and Disclosure

We disclose information only when necessary to provide the service, comply with legal obligations, or protect legitimate rights.

• Authorized business clients: Lead and customer information may be made available to the business client that authorized the integration and to its approved users.
• Cloud and technical service providers: We may use hosting, database, authentication, monitoring, messaging, and security providers required to operate the service.
• Professional advisers: Information may be shared with legal, accounting, compliance, or security advisers when reasonably necessary.
• Legal compliance: Information may be disclosed when required by applicable law, court order, lawful government request, or to protect the rights, safety, and security of users or our services.
• Business restructuring: Information may be transferred as part of a lawful merger, acquisition, financing, restructuring, or transfer of business assets, subject to appropriate confidentiality safeguards.

We do not sell or rent personal information or Meta Platform Data.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

• Encryption of data in transit using HTTPS.
• Encryption at rest where supported by our infrastructure.
• Role-based and tenant-specific access controls.
• Secure authentication and authorization mechanisms.
• Restricted storage and access controls for integration credentials.
• Monitoring, audit records, validation, and security reviews.
• Controls intended to prevent credentials and lead personal information from appearing in operational logs.

No system can guarantee absolute security. Users and business clients must also maintain secure passwords, devices, accounts, and access permissions.

7. Account and Data Deletion

Depending on applicable law and our relationship with you, you may request access to, correction of, or deletion of personal information.

8. Data Retention

We retain information only for as long as reasonably necessary to provide the service, maintain security and audit records, resolve disputes, comply with contractual obligations, and meet applicable legal requirements.

Information processed on behalf of a business client is retained according to the client's instructions, the applicable service agreement, and legal or security requirements.

Following a verified deletion request or termination of the applicable service, eligible information will be deleted or anonymized from active systems. Limited copies may remain temporarily in secured backups or records that must be retained for legal, security, fraud-prevention, or accounting purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, integrations, business practices, or legal requirements. The updated version will be published on this page with a revised “Last Updated” date. Material changes may also be communicated through our applications, website, email, or business-client channels where appropriate.

10. Contact Us

For privacy questions, requests, complaints, or concerns, contact: