Privacy Policy

INIQ AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.iniqai.com) or use our services.

1. Data Controller Information

INIQ AI is a technology company specializing in smart automation, custom software development, and AI-driven web solutions for small and medium enterprises.

2. Information We Collect

We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, company details provided through contact forms or client onboarding
• Project Data: Information you provide about your business needs for service delivery
• Technical Data: IP address, browser type, device information (if analytics are enabled)
• Communication Data: Emails, chat logs, and other correspondence

We do not routinely collect sensitive personal data (e.g., financial information, health data) unless explicitly required for a specific service and with your consent.

3. How We Use Your Data

We process your personal data for the following lawful bases and purposes:

• Contractual Necessity: To deliver our services and fulfill agreements with you
• Legitimate Interests: To improve our services, prevent fraud, and ensure network security
• Consent: For marketing communications where you've opted in

Specific purposes include project development, client support, service improvement, and (with consent) sending relevant updates.

4. Data Sharing & Disclosure

We maintain strict confidentiality and only share data when necessary:

• Service Providers: With contractors bound by confidentiality agreements for specific project requirements
• Legal Compliance: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell or rent your personal data to third parties for marketing purposes.

5. International Data Transfers

As a global business, your information may be transferred to and processed in countries other than your own, including India. We ensure all transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (for EU transfers)
• Adequacy decisions where applicable
• Other appropriate safeguards

6. Data Security

We implement appropriate technical and organizational measures including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments
• Access controls and authentication protocols
• Employee training on data protection

While we strive to protect your data, no system is 100% secure. We will notify you and relevant authorities of any data breaches as required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data under certain conditions
• Restriction: Limit processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at support@iniqai.com. We may need to verify your identity before processing requests.

8. Data Retention

We retain personal data only as long as necessary for the purposes collected, including:

• Active Clients: For the duration of our relationship plus 3 years
• Prospects: 2 years from last contact
• Legal Requirements: As mandated by tax, corporate, or other laws

9. Third-Party Services

We may use the following categories of third-party services:

• Hosting Providers: For website and data storage
• Communication Tools: For email and client messaging
• Analytics: To improve our services (where enabled)

All third-party providers are carefully vetted for compliance with data protection standards.

10. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Notices on our website
• Direct communication for material changes

The "Effective Date" at the top indicates when this policy was last revised.